Client Feedback Form | Arvada West Veterinary Hospital | Arvada Veterinarian

1. I am satisfied with the quality of medicine that AWVH provides. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

2. I am satisfied with the customer service that AWVH provides. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

3. The communication that I receive from AWVH is of high quality. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

4. I was greeted in a courteous manner when I arrived. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

5. The staff was friendly and courteous. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

6. The technician or doctor came in the room in a timely manner. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

7. My questions and concerns were addressed to my satisfaction. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

8. Our staff demonstrated courtesy and concern for you and your pet. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

9. Our doctors demonstrated courtesy and concern for you and your pet. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

10. The staff was knowledgeable and able to answer any questions that I had. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

11. The doctors explained your pet’s condition well and in a language that you could understand. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

12. You had a great experience with the doctors and staff in the room. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

13. Our prices are fair and competitive. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

14. The hospital is clean and clear of any obnoxious odor. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

15. AWVH’s staff uniform is professional and clean. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

16. I would recommend AWVH to friends and family. *

Strongly Disagree

Disagree

Neither Agree or Disagree

Agree

Strongly Agree

17. What are we doing right? *

18. What could we improve upon? *

19. Additional comments. *